Insurance companies may investigate personal injury claims in order to determine the validity of the claim and to assess the appropriate settlement amount. The specific steps that an insurance company takes during the investigation process may vary depending on the nature of the injury and the policy terms, but generally, the process will involve the following:
- Receiving and reviewing the claim: The insurance company will receive and review the personal injury claim, including any supporting documentation such as medical bills and reports.
- Gathering additional information: The insurance company may need to gather additional information in order to fully assess the claim. This may include requesting additional medical records or contacting the claimant to ask for more details about the injury and how it occurred.
- Evaluating the claim: The insurance company will evaluate the claim based on the policy terms and the circumstances of the injury. They will consider the extent of the injury, the medical treatment that was required, and any other costs associated with the injury.
- Determining a settlement offer: Based on their evaluation, the insurance company will determine a settlement offer. This will typically be a monetary amount that is intended to cover the costs of the injury and any related expenses.
- Investigating the claim: If the insurance company has any doubts about the validity of the claim or the circumstances of the injury, they may conduct an investigation. This may involve hiring a private investigator to gather more information or consulting with medical experts to assess the extent of the injury.
- Negotiating the settlement: If the claimant does not accept the initial settlement offer, the insurance company may negotiate with the claimant to reach a mutually acceptable settlement amount.
- Finalizing the settlement: Once a settlement amount has been agreed upon, the insurance company will finalize the settlement and issue payment to the claimant.
Overall, the goal of the insurance company is to determine a settlement offer that is fair and reasonable for both the insurer and the claimant, based on the policy terms and the circumstances of the injury.